At Perwira Nadi Trading Sdn Bhd, customer satisfaction is important to us. Please read our refund terms carefully.
1. Eligibility for Refund
Refunds are valid only for goods that are found to be damaged upon receipt. To qualify, the damage must be reported to us immediately after the goods are received, together with supporting evidence such as photographs.
2. Reporting Damaged Goods
Please contact Perwira Nadi Trading Sdn Bhd as soon as you receive damaged goods, providing your order number, a description of the damage, and clear photos of the affected item(s) and packaging.
3. Verification & Approval
All claims will be reviewed and verified by our team. Once the damage is confirmed and the claim is approved, we will arrange for a refund or replacement of the affected item(s).
4. Non-Refundable Situations
Refunds do not apply to items that are not damaged, items damaged due to misuse after delivery, or claims made without valid supporting evidence.
5. Refund Processing
Approved refunds will be processed using the original method of payment. The time taken to receive the refund may vary depending on your bank or payment provider.
6. Contact Us
For any refund enquiries, please contact Perwira Nadi Trading Sdn Bhd and our team will assist you.